It seems to have become somewhat politically incorrect or unpopular for people to share their opinions about popular culture, politics, personal interests, etc. We all try to make sure that we are not being offensive or setting people off. But, as a business person, I actually LOVE it when people share their personal opinions and ideas about things—it gives me insight into who they really are and helps me figure out if my services are a good fit, as well as get some information as to how I can really interact with them.
I guess you could say that I just want to know who and what I am dealing with. In truth, it seems that I am much less likely to say something offensive or alienating, if I know where a person stands. I may not agree with them, or even find their opinions particularly inspirational—but I sure to appreciate knowing them before I make assumptions or try to guess about what they want or need.
Of course, implifying Business Communicationit is not always easy to get people to share their opinions and ideas about things—they fear that they will be judged or misunderstood. I do think that we can learn active listening and communication skills to help us react without judgment, creating a safer environment for people to share their honest opinions with us. By being able to detach myself from an emotional response and being open to a variety of ideas and opinions, I feel like I am more apt to find out what prospects, clients and colleagues are really thinking about things.
Now, this does not always mean that I will take every job! Sometimes, it is a very good thing to find out where a person stands as we discover that we really are not compatible working together on a project. I think that every potential client DESERVES to have someone work with them who believes in and is “on board” with their mission or what they are trying to accomplish. If I cannot be that person, I let them know and offer some referral ideas so that they can find someone who will be a better match. If I don’t know where people stand, their opinions, values, etc. then there is a chance we will get into a business relationship that will have to be terminated (sometimes messily) because we are not compatible or “on the same page.”
Also: Simplifying Business Communication
Take Time to Confirm and Clarify
Nurturing and Cultivating Customers