When you have a charge on your statement that is incorrect, it is important to document your interactions. Often this documentation is in the form of a letter to either a merchant or your credit card company. It is important that this letter follow some basic rules for your protection.
While there are laws to protect the misuse of your credit card, there are also some rules you have to follow to ensure the laws protect you. In order to utilize the protection of the Fair Credit Billing Act, you must contact the merchant directly who placed the incorrect charge. Even if you call the merchant, you should still follow up with written documentation. If you don’t get anywhere with the merchant, your next step is to contact your credit card company. In both of these cases, make sure you write an appropriate letter as documentation.
A few critical rules about his letter follow:
1. Send your letters certified mail with a return receipt requested.
2. Include all the details of your purchase.
3. Make sure you completely outline the exact compliant.
4. Describe any of your actions to date, and the reactions of the merchant.
5. Include any names and dates.
6. Describe all discussions.
7. Include any copies of previous documentations, letters or receipts. Don’t send the originals!
While it may take a few weeks for the merchant and/or the credit card company to respond to your complaint, be sure that the process doesn’t lag for more than 30 days. The law requires the credit card company to respond to your request for an investigation within 30 days. They also have to resolve the matter completely within 90 days. This doesn’t mean they have to refund the money, so stay on top of the matter until you are satisfied.
Related Articles:
*What to do if you Have a Mistake on your Credit Card Statement
*Beware of Credit Card Blocking