Until I opened my own company, I didn’t have much experience dealing with customers who were not happy. Before becoming a business owner I taught school, and before that I had a few odd jobs waiting tables. Handling an unhappy customer is much different than trying to handle someone who is unhappy with the job that you have done. This is especially personal when you are the owner of the company and you feel as though the job that you are doing is not what the customer initially wanted. Dealing with customers can be very difficult, especially when they are … Continue reading →

Mentors are excellent resources for those who are just starting out in a field or for those who are hoping to increase, improve or learn new skills. I believe so strongly that we can learn from people who do things better than we do them, or who have been doing them longer than we have. The latter doesn’t mean that someone who has been on the job longer than us is in fact better than us; but many times people who have had more experience know the best way to do a job, or they can offer shortcuts that work … Continue reading →

I read an article in a magazine today that said most studies show that nearly 70% of employees are disengaged! I thought that this number was fairly high until I thought of a few of my past positions. Truth is, I can recall sitting at one of my old desks (won’t say which one) reading through job position openings that were available in other companies because I was so disengaged with my employment. I believe becoming disengaged is quite easy when we become familiar with a job. In my opinion, this often happens when we don’t have enough ‘new’ stuff … Continue reading →