“Performance” is one of those buzz words that gets thrown around for all sorts of things—particularly in the business world. It is one of those words that gets bantered about so much, it can lose its meaning and you might be wondering how, in your little home-based business, performance really comes into play?
Performance is basically how well you are executing your business operations. It might mean different things to you than it does to your customers and clients. Your customers want to know that they are getting a good product, service and value and they want to know that you are focused on providing that. That is performance to them. They also want to know that whatever they may purchase from you will actually do what it is supposed to—that is also performance and it is incredibly important. Performance doesn’t stop the minute the sale is finalized.
In order to keep performance as a focus in our home businesses, we need to make sure that our actions and our efforts match our mission and our goals. For example, if we have set as a goal to grow our market, and maintain satisfied customers, we will need to make sure that we are providing quality products and services, meeting expectations, offering good customer service, etc. Performance sounds like a fancy, important, business word but it really just means that as business people, we are focused on running a quality business and doing what needs to be done to keep customers happy and benefit our own bottom line.
I have found that asking the question “How did I perform today?” helps me to hone in and look at specific efforts I might make in my business. Instead of getting hitched up in e-mails and busy work, I can actually look at the work I did that contributes to the growth and stability of my business.
Also: PROMPT Service and Attention
Let Customers Know You ARe Working For Them