Joseph Lewis and Jack Green started Progressive Mutual Insurance Company in 1937. As lawyers just getting started they saw an insurance company as a good investment and an opportunity to offer vehicle owners with security and protection. From the very start Progressive has been innovative and made auto insurance accessible and easy in order for more people to have insurance and protect their cars.
The Progressive business philosophy is to approach auto insurance in an innovative way — like no other company had. Progressive has been a leader in offering new ways to meet their insurance customer’s needs:
- Progressive offered the first drive-in claims service.
- They were the first to offer premium installments plans for their policyholders.
- In 1990, Progressive introduced the Immediate Response® claims service. A customer support and claims service, available 24 hours a day and 7 days a week.
- In 1992, Progressive was recognized as the largest auto insurance provider sold through independent insurance agents.
- Progressive introduced the 1-800-AUTO-PRO service in 1994. This service offered customers the opportunity to make one telephone call and receive several quotes one for Progressive Insurance and up to three other insurance companies quotes. Customers can purchase the Progressive Insurance policy on the phone directly and immediately. This service is still available by dialing 1-800-PROGRESSIVE (1-800-776-4737).
- The Immediate Response® Vehicle (IRV), introduced in 1994 was another industry first. The specially marked and outfitted van brings highly trained claims professionals to the customer’s location at work, home, and even the scene of an accident. Settling claims quickly and in many cases on the spot with policyholder’s
- Keeping with the Progressive reputation in 1995, the company continued to be leaders in the insurance industry and became the first major auto insurer in the world to launch their own Web site. By 1996, Website visitors were able to obtain comparison rates online, and by 1997, customers were able to purchase an auto insurance policy online in real time.
- Progressive is the third largest auto insurance group in the United States. Between 1996 and 2005, Progressive grew an average of 17 percent per year.
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