The Abusive Customer or Client
I have written about coping with challenging customers and clients and different ways that we may have to deal with less-than-idea interactions in our home businesses. Every once in a while, however, we may get one of those customers-from-hell who is so verbally abusive, so mean, and so challenging, that it may be all we can do to maintain composure while we try to deal with them. I have to remind myself that I do not have to tolerate verbal abuse from individuals while I’m working. It can be tough since I genuinely want to diffuse any disagreements and I … Continue reading