A few weeks ago I shared the unpleasant (that’s putting it mildly) experience of enduring a 5-hour delay at Chicago’s O’Hare airport with my 3-year-old. By hour three I had all but exhausted our entertainment options and tried not to glare at the United Airlines employee who kept repeating over the intercom that our flight would be departing “in approximately 15 minutes.” (Mind you she repeated this every 15 minutes for three hours.) Hours four and five of our delay were even worse as they were spent in the plane on the tarmac. (Have you been there? Have you been … Continue reading →