When you are feeling especially trapped by an uncomfortable situation with a challenging client or customer I think it is important to remember that we can always say “no.” It can be easy to forget that we really do always have the power to cancel a sale or contract, give back the money and walk away. Sure, it might hurt our bottom line, but in the long term, it might be the best possible move. I know that you have seen the following sign posted on the wall or door of many of your favorite businesses: “We reserve the right … Continue reading →