Ah, that all our customers could be sweet, compliant and pay on time! Unfortunately, that’s just not the way business goes (nor life, in fact) and any person who spends any time in business soon realizes that customer service involves dealing with some very challenging and difficult customers and clients. Here are some brief suggestions to add to your customer service “tool box” and help you cope with customers and clients who may be more on the challenging side. Dealing with difficult people involves a heaping helping of psychology. If possible, try to set your own personal reaction aside and … Continue reading →