Why Surprise Can be a Good Thing
Perhaps you have been led to believe that in the world of business, everything should be planned and plotted. Swinging on the high trapeze without a net is not where many of us feel comfortable and we have learned that having a business plan, annual plan, budget, and check lists are all important elements to the well-run business. So, what role does “surprise” play in our business operations and how can we enlist the element of surprise to make our businesses better and our customers and clients happier? Think back over times when you have been pleasantly surprised—a gift, a … Continue reading