Have you checked into a Westin Hotel lately? If you have then you may have noticed something a bit different in the lobby—gone are the traditional massive check-in counters. Out with the old and in with the new… check-in pods. What’s a pod? Hotels define them as smaller work areas that take less space and let employees provide more personable service. Basically, they look like circular stands equipped with state-of-the-art-razor-thin computer monitors. With cash transactions becoming almost obsolete hotels have designed these pods—or open desks–because security is no longer the concern it once was. Each pods is individually manned and … Continue reading →