The Letter of Complaint
There is probably a good chance that you have written a letter of complaint sometime over the years, but have you ever received on in your home business? What do you do when you are on the receiving end of a well-written (or not so well-written) letter of complaint? Do you take it seriously? Do you take it personally? How can you react reasonably and constructively and make the most of an unpleasant situation? It takes a lot for me to write a letter of complaint, but I have done it a few times. I guess I have found that … Continue reading