When was the last time you used the services of a hotel concierge? (Perhaps, a better question is: Have you ever used the service of a concierge?) I can count on one hand the amount of times I have asked for assistance from a concierge. But, that number also reflects the amount of times I have stayed in an establishment that offered the service. These days with technology driving virtually all aspects of the travel industry it’s no surprise that hotels are now revolutionizing their concierge operations. Luxury properties around the world are upgrading concierge services and training staff members … Continue reading →