Using Customer Questions to Make Improvements
When customers or clients ask questions, it can be a good jumping off place for us as to the areas of our businesses that need work. If things are confusing or do not quite work for those we do business with, they will likely come up as a question or a problem. Instead of simply feeling resentful or answering the question and moving on—if a question pops up (particularly if it pops up repeatedly) it is a good thing to investigate and see if there is room for improvement. I have found that questions and problems can be a great … Continue reading