We’ve probably all experienced this: the apology that somehow doesn’t satisfy. The apology that leaves us feeling vaguely uncomfortable or even downright angry. Yet, haven’t we just received an apology? Or maybe we haven’t! An apology is supposed to be a statement of genuine remorse that acknowledges that one person has done something to offend or upset another and wants to reassure the person that they have made a mistake and will try their best not to repeat the act. For an apology to qualify as an apology, there needs to be an effective understanding of what the offended person … Continue reading →