When I was in my early 20s I worked the 24-hour customer service line for a prominent California bank. I got a lot of calls from customers upset because they were overdrawn. A lot of them were overdrawn because of simple oversights and I had so many dollars per customer to satisfy in those situations. All too often, though, customers were failing to reconcile their accounts and it must be the bank’s fault that there was an overdraft and the bank was trying to steal their money through the well-disclosed fees. I’ve watched the fees for overdrafts and returned checks … Continue reading →