How Would You Rate Your Last Hotel Stay?
Was your last stay at a hotel a nightmare? Did you have to deal with bed bugs, noisy neighbors or poor service? If you did, you aren’t alone. According to a new survey completed by 53,000 people who stayed at a hotel in the last year, their experiences were nothing to brag about. Guests didn’t hold back when it came to filling out the annual J.D. Power and Associates North America Hotel Satisfaction Survey, which found that overall guest satisfaction, which covers everything from reservations to check in, room quality, fees, food and prices, was down in all segments except … Continue reading