Please…Speak Up?
Several times a week, I answer the phone and hear a faint, soft, stumbling voice on the other end. Sometimes it is due to a poor cell phone connection (that is a whole different blog article!) but often it is just poor phone skills. It reminds me that as business owners, we need to have confident, clear, and concise telephone voices. Getting ourselves organized prior to making a call and making sure that we talk neither too quickly nor too slowly can also help. I always feel like a bossy brute asking people to “please speak up.” Often, I will … Continue reading