As small business owners, we come in contact with all sorts of different people. It can be a real test to our social skills and our ability to suspend judgment and deal with a diverse group of individuals. We still need to be able to evaluate what is going on, however, and make decisions in regards to our customers, clients, colleagues, etc. It might be helpful to remember that observing, reporting and acknowledging what is going on is different from being judgmental. Let me explain: If you are talking about a particularly challenging customer, it is one thing to say: … Continue reading →