Are You In Favor Of “Cattle-Call” Boarding?
There was a lot of attention paid to discount giant Southwest Airlines this week. First, the low-cost carrier announced it would no longer be allowing families with children to pre-board flights. Then, the company revealed that it would be sticking to its unique open seating policy—-a process many passengers have nicknamed the “cattle call.” In a previous blog I told you about Southwest’s efforts to experiment with different seating strategies. The carrier spent the summer running several different seating and boarding tests in San Diego and San Antonio. And according to airline executives, the results of those tests convinced them … Continue reading