Can You Keep from Getting Defensive?
I think that refraining from reacting in a defensive way to criticism, a challenging customer or client, accusations, or other communication triggers can be one of the toughest things for many of us in business. Throw in the fact that we might be overworked, underpaid, and dealing with all sorts of stressors and reacting defensively may feel like the most natural thing in the world. Learning how to identify our triggers, however, and stopping the defensiveness before it lets loose are important business skills to cultivate. What are you likely to do when you get defensive? Do you use sarcasm, … Continue reading